Shipping policy

Shipping policy

Thank you for shopping with Purplevilla.

Order Processing

• Orders are usually processed within 1 business days after successful payment confirmation.
• Orders are not processed or shipped on Sundays and public holidays.

Shipping Time

• Delivery typically takes 3–7 business days depending on the delivery location.
• Remote areas may require additional delivery time.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

• Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

Delivery Delays

• Delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Incorrect Address

• Customers are responsible for providing accurate shipping information.
• Purplevilla is not responsible for delays or losses caused by incorrect or incomplete addresses.

Damaged Package

• If the package appears damaged upon delivery, please record an unboxing video and contact us within 24 hours of receiving the order.